Privacy Policy

At opCaller, created by Arrsiv Groups, we are dedicated to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our Voice AI Platform.

We collect information that you provide directly to us, such as when you create an account, configure your voice agents, or contact support. This may include:

• Account information (Name, Email, Organization)
• Agent configuration data and scripts
• Voice recordings and transcriptions from agent interactions
• Payment and billing information

We use the information we collect to provide, maintain, and improve our services, including:

• Processing and training your voice agents for better accuracy
• Analyzing usage patterns to optimize performance
• Facilitating communication between you and your customers via our AI agents
• Managing your account and billing

Because opCaller is a voice AI agent, we process voice data in real-time. This data is used to:

• Convert speech to text for processing by AI models
• Generate natural-sounding voice responses using synthesis technology
• Improve call recovery rates and customer satisfaction

To provide high-quality voice AI services, we integrate with several third-party applications and providers. These may include:

• Cloud telephony providers for routing calls
• Large Language Model (LLM) providers for conversational intelligence
• Text-to-Speech (TTS) and Speech-to-Text (STT) engine providers
• Analytics and monitoring tools

Data shared with these partners is limited to what is necessary for the function of the service and is protected by contractual agreements.

We implement industry-standard security measures to protect your data from unauthorized access, loss, or disclosure. All data transmissions are encrypted using SSL/TLS technology, and sensitive data is stored in secure, access-controlled environments.

If you have any questions or concerns about our Privacy Policy or data practices, please reach out to Arrsiv Groups: